Shipping policy

Last updated: 11 August 2026

1. Delivery destinations

Diptera currently ships to the following destinations, subject to product availability, carrier capacity and legal restrictions:

Åland Islands, Austria, Belgium, Bulgaria, Canada, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, the Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, the United Kingdom and the United States.

Available destinations are confirmed at checkout.

2. Processing time

In-stock orders are normally processed within 1–3 business days after payment is confirmed. During launches, sales, holidays or other high-volume periods, processing may take up to 7 business days.

Processing time is separate from carrier transit time. Orders are not processed on weekends or Finnish public holidays. If a material delay occurs, we will notify you using the email address supplied with the order.

3. Delivery times

The carrier is selected based on the service available for the order’s destination and conditions at the time of fulfilment. Most orders arrive within 2–4 business days after dispatch, but the following are the estimated delivery ranges:

• Finland: 1–5 business days

• EU/EEA destinations: 2–7 business days

• Other European destinations: 2–10 business days

• United States: 3–14 business days

• Canada: 3–14 business days

These are carrier estimates, not guaranteed delivery dates. They do not include customs processing time and may be affected by weather, local holidays, customs, carrier disruption or other events outside our reasonable control.

4. Shipping costs and tracking

Available shipping methods and shipping costs are shown before payment at checkout. Free shipping may be offered only through a valid Diptera promotional code or campaign, subject to the specific campaign terms.

Tracking is included for almost all orders. When tracking is available, we will send tracking information to the email address provided with the order after dispatch.

5. Address accuracy

You are responsible for providing a complete and accurate delivery address, phone number and any information reasonably required for delivery or customs clearance. Contact us immediately if you need to correct an address. We cannot guarantee changes after an order has entered processing or been dispatched.

If a shipment is returned due to an incorrect or incomplete address, refusal, non-collection or failure to complete customs requirements, we may charge or deduct the actual return-to-sender and reshipment costs where permitted by applicable law.

6. Customs, duties and taxes outside the EU

Orders delivered outside the EU may be subject to import duties, taxes, customs-clearance fees, brokerage charges and other destination-country charges.

Unless checkout expressly states that duties and taxes are prepaid by Diptera, shipments are sent on a duties-unpaid basis. The recipient is responsible for paying all import charges and providing any information required by customs or the carrier to release and receive the parcel.

UPS or another delivery carrier may contact you directly for payment or customs information. If required charges are not paid or required information is not provided, the parcel may be delayed, returned or abandoned in accordance with carrier and customs procedures.

7. Mixed orders containing pre-order items

If an order includes in-stock and pre-order items, we decide whether to dispatch the order together or in separate shipments based on the stated pre-order production period.

Where the pre-order item is expected to be ready within 1–5 business days, we normally dispatch the complete order together. Where the pre-order item requires a longer production period, we normally dispatch available in-stock items first and send the remaining item(s) when ready, at no additional shipping cost to you.

8. Delivery problems

If tracking shows a delivery problem, check the carrier’s tracking page and contact the carrier where appropriate. You may also contact us at diptera.clothing.supp@gmail.com with your order number.

If an order is lost, damaged in transit or substantially delayed, we will investigate with the carrier and provide the remedies required by applicable law. Please report visibly damaged parcels promptly and retain the packaging and evidence where possible.

9. Risk during delivery

For consumer orders, risk of loss or damage passes when you, or a person nominated by you other than the carrier, take physical possession of the goods. This does not apply where you independently appoint a carrier not offered by Diptera.